Our Mission Harmony Wellness Spa is committed to the safety and well-being of our guests, our team and our planet by providing the highest level of customer service, maintaining the highest standard of professionalism and integrating organic products and a harmonious and safe healing environment. Policies and Information Please make yourself aware of our policies and information, which has been established to ensure a quality experience with a safe and enjoyable visit for all guests. Location Harmony Wellness Spa is located at Ramada Resort by Wyndham Dunsborough 700 Caves Road Marybrook, WA 6281 Opening Hours Daily 9.00am - 5.30pm Public Holidays Harmony Wellness Spa is open as per normal hours on all Western Australian public holidays (15% public holiday surcharge applies) with the exception of Christmas Day, New Year’s Day and Good Friday. Bookings Bookings at Harmony Wellness Spa are by appointment only. Please reserve your treatment in advance. Some same day walk ins may not be able to be accommodated; however, we do take last minute bookings when available. Please have your credit card with you at time of booking as we require these details to make, hold and confirm all bookings. If your gift certificate value does not cover the total cost of the treatments you want to book, a credit card number is also required with your gift certificate number to reserve your booking. For more information and/or bookings please call +61 8 9717 6680, or email firstname.lastname@example.org Booking with your Gift Certificate Please have your gift certificate with you when making a booking as we need to know the following details to make a booking: • Your gift certificate number, expiry date and treatment details on your gift certificate. If you have a dollar value gift certificate or want to change the treatment listed on your gift certificate, we are happy to organise this for you. If your gift certificate value does not cover the total cost of the treatments you want to book, a credit card number is also required with your gift certificate number to reserve your booking. Re-gifting your gift certificate Send us an email email@example.com with the gift certificate number and who the gift will be transferred to. Cancellation or Changes to Bookings Your treatment time has been reserved especially for you with a therapist and in a treatment room that is required for your particular booking. Please advise us with 24 hours prior notice of any changes to treatments, arrival time, wishing to reduce or extend treatments or any other changes you want to make to bookings or treatments via email firstname.lastname@example.org or call +61 8 9717 6680. Respectfully, late cancellations or changes incur the full treatment cost or package booking fee and will be charged to the credit card provided and gift certificates are automatically used for payment of the treatment unless the booking can be refilled by another guest. Without notice the full charge of your treatment will automatically apply. Arrival Time Starting your Spa experience should be relaxing and it takes time to use the bathroom, enjoy a welcome drink, walk to your treatment room, consult with therapists and get changed before your treatment commences. • Please arrive at least 15 minutes prior to your scheduled appointment time and 30 minutes prior for a group. At consultation, your Spa therapist will discuss your needs and concerns, it is recommended that you communicate to your therapists any concern or requirements you may have to receive the best treatment possible. If you experience any discomfort or need an adjustment to your treatment, please inform your therapist immediately and he/she will endeavour to accommodate your needs. Mobile Devices To preserve the tranquillity of the Spa and your relaxation, please switch off your mobile devices. Children and Pets In order to maintain the spa health and safety and our tranquil environment, it is with great regret to inform you that children are not allowed in our treatment rooms, reception and retail area during your treatment. You are welcome to bring children with you to shop and make bookings providing they are supervised and the noise level is kept at a minimum. Pets please, due to health regulations. Minimum age requirement for treatment is 18 years of age. Our lounge area is reserved for Spa guests having treatments only. Health and Safety We care for your health and safety; to enable us to make the appropriate choices or modifications to your treatment please inform us during the booking process if you have any medical concerns including allergies, conditions, disabilities, pregnancy or undergoing IVF. It is not advisable for your own health to have treatments while unwell nor is it safe for the health of our staff who care for you. If you arrive at Harmony Wellness Spa suffering from flu, intoxication or transmittable infections you will not be permitted to have treatments and as a condition of our cancellation policy, outlined above, you will be charged for the booking. Please cancel during office hours (9 am -5 pm) prior to the day of your treatments if you are feeling unwell. Whilst all care is taken, Harmony Wellness Spa cannot guarantee any of our treatments are completely free from traces of allergens, or appropriate for any medical condition. If you have any concerns, please seek prior advice from your doctor or healthcare professional. Pregnancy and Breastfeeding Due to increased sensitivity and various hormonal changes during pregnancy, there may be some treatment contraindications and special precautions for some pregnant and or breastfeeding mothers. We recommend you check with your doctor about your individual needs prior to booking treatments. Spa Etiquette Whilst at Harmony Wellness Spa, we ask that you kindly respect our staff, facilities, spa policies and the enjoyment of other guests.